Went to get an oil change, after the oil change, they found a nail in my tire and offered to patch it and offered me a new cabin air filter at a quoted price. Told me that would all take 5 minutes and I would be on the road. 40 minutes later they wanted me to also pay $15 for the tire patch. Then when I called them out on misleading me they told me usually the patch would cost $20 and they were actually cutting me a deal. A shouting match later they removed the extra cost for the tire patch and charged my card. Now 2 weeks later they called me and told me my card only covered part of the transaction and they need the rest. Verified through my bank account that was accurate, but I don't know how they waited this long to contact me about it. Oh well, reminded me that I needed to leave them a bad review. *EDIT POST SINCE THEY REPLIED TO MY REVIEW* The dishonesty continues. Here's a screenshot of my recent calls from your phone number. You called me once before and then again 9 days later when I called you back promptly to pay you. The time you called on the 18th you didn't leave a voicemail, my voice mailbox is full. I would have called you back on the 18th to pay you, but you call from a number that doesn't show up as Honest-1 when you put it through a search. You and your employees all suck. I'll spread the word.
Good morning Josh. My name is Chris i'm the Manager here @ Honest1 I agree you should've been advised that there would be a charge of 19.95 for that tire repair Sevice on 08/18/2020!. That Obviously did not happen, for that I Apologize. We @ Honest1 will work on Communicating charges with our customers. As for your Bill you forgot to mention that we had left you multiple voice mail's with no return call, yesterday we were Finally able to get in touch with you in regards to The agreed upon Bill being short paid, which you so Graciously paid. Thank you We apprciate all Reviews Good or Bad, this will help us grow into a more Successful Company.
- Honest-1 Auto Care Minnehaha