Vancouver Auto Repair

CAUTION - BAIT AND SWITCH ALERT I called Jerry Dynes Service Advisor to get a quote and make an appointment for oil change ($91.66) and transmission service ($139.99) on my 2018 Cadillac XT5. About an hour into the appointment I’m told by Erik Grant, another Service Advisor that this transmission requires 3 quarts of “special” fluid at over $100 per quart. At that point i decided i wasn’t going to have the transmission serviced since its way before the recommended schedule,…BUT to my shock they had already drained the transmission !! It was suggested that they could put the old fluid back in but I don’t trust that it was drained into a contaminant free container so at this point I don’t have a choice, and I'm forced to pay more than DOUBLE the quoted price! I asked Jerry and Erik both how this can happen as their mission statement states “We will explain every step of the service, BEFORE we start any work” and neither had an answer. Erik stated that they would use it as “a training opportunity” but it’s at my expense. Use EXTREME caution if you decide to trust this shop. VERY UNPROFESSIONAL!

SUPERB FACILITY! I dinged my side-mirror on a pillar in an underground garage. Before & after photos below. I’m a grad student on a tight budget. After being quoted large amounts of $$$ at other places, Eric and Trevor took great care of my car and fixed it for an affordable price. Eric has the best customer service with a huge heart! I’m a busy gal; Jerry and Chris, were very flexible with my scheduling - allowing me to schedule and reschedule. They’re open Saturdays, which really helps with the 9-5 jobs. First part they ordered didn’t quite fit and so Trevor did a very handy job with plastic welding! They gave me a few ideas/detailer companies to go through for the paint work since they don’t do that here. All-in-all, really helpful employees. Stands up to the “honest” in the name. Thank you guys! You’ve got a life-long customer with me. - all the best

The customer service and communication during the repair was top notch. Everything that needed to get fixed was accomplished and any changes that came up was talked about and presented to me with professionalism and honesty. I would recommend Honest 1 Auto to all my friends and Family.

I've been a customer of this store for six years, primarily for regular maintenance, oil changes, etc.. After my oil change was completed today, I was thrilled to find my windshield was cleaned, my vehicle's interior was vacuumed, and the sidewalls of the tires were treated and shined like brand new! This unexpected extra service was most impressive, like what you receive at a high-end dealership, and no extra charge. Thanks to the owner for reinstating this demonstration of care for your customers!! And to Jerry and Eric for their helpful and attentive service. Thank You. Cheers, and keep up the good work!

Clean facility, friendly service guys, reasonable wait time, fairly good prices

To be upfront, I am not a mechanic. I don't know much about that side of things and I'm going to trust that the people who worked on my vehicle are honest and experienced and the work is solid. The quality of the work is not the issue here. The level of communication from this shop is unacceptable. My vehicle was with them for two full weeks. In that time they said they would call me with updates at a specified time three times and never followed through. I gave a large grace period (a full day or more) before calling them myself each time. They are kind on the phone, but being given empty promises isn't helpful. I hope this was just a stressful time for them and this is not their standard as this was very disappointing.

The people here are the best. They are friendly and always have a smile. They go over details with you before doing the work. Appointments are right on time. Best auto care in town!

Chris was very nice to me. I appreciated his kindness.

We have been taking our cars here for sometime now and have always been pleased with their service. They are informative about what needs to be done to your vehicle and never pressure you into repairs. I highly recommend

Great service! Fair and affordable prices I will use this company again