*****If could give this this place 0 stars I would!!**** STAY AWAY** I drove my car in to fix one simple plug And informed me that they did 1200 in repairs That were not attached to that single plug! told them to fix ONE plug they did all 4 and dropped the problem plug into the engine!!! And then informed me it’s not drivable and would cost $5000 for them to fish the plug out…. Also that they removed my starter?? To make sure nobody can even try to drive Instead of fixing their own mistakes!! DONT COME HERE! had to have my car towed to my house… after I DROVE it to them!
Hello Jim These Are The technician notes from your visit. Please review! STARTED ENGINE AND CAN HEAR LOUD POPPING NOISE LIKE BLOWN OUT PLUG. DROVE INTO SHOP. FOUND CYLINDER #3 PLUG BLEW OUT AND BROKE BOTH COIL AND PLUG. WE FOUND CYLINDER #3 HAD AN INSERT INSTALLED BEFORE TO REPAIR SPARK PLUG THREADS. HOLE IN HEAD IS LARGER THAN STANDARD INSERT. WILL NEED TO TRY TO INSTALL A LARGER INSERT INTO CYLINDER #3 OR REMOVAL OF HEAD WILL BE NECESSARY. UNABLE TO TEST FOR HEAD GASKET ISSUE UNTIL ABLE TO RUN ENGINE ON ALL 4 CYLINDERS. CYLINDER #1 IS FULL OF ENGINE OIL. RECOMMEND TO INSTALL LARGE INSERT FOR CYLINDER #3 PLUG, REPLACE PLUGS AND COILS, THEN RETEST FOR ANY OTHER ISSUES. ( PLUGS X4, LARGE INSERT, COILS X4 ) AND RETEST NOTES CONTINUE..... WITH CUSTOMER APPROVAL WE PERFORMED THE FOLLOWING ATTEMPT TO REPAIR, CLEANED CYLINDER #1 OF OIL. REMOVED ALL PLUGS AND COILS. COULD NOT USE BORE BIT TO CUT LARGER HOLE IN HEAD ( Already Over sized ) FOR LARGER INSERT. USING SAME STYLE OF INSERT THAT WAS ALREADY IN HEAD, SCREWED DOWN AND STARTED ENGINE. CAN HEAR COMPRESSION GASSES ESCAPING PAST CYLINDER #3 PLUG THIS WAS UNSUCCESSFUL, REMOVED PLUG. USING EXTRACTOR TO REMOVE SECOND INSERT & DUE TO THE OVER SIZING OF THE HOLE BY THE ORIGINAL REPAIR PERFORMED PRIOR TO HONEST1,THE LOWER INSERT PUSHED INTO COMPRESSION CHAMBER. CANNOT CUT LARGER HOLE, CANNOT REPAIR PLUG SEAL, AND NOW THE LOWER INSERT IS INSIDE ENGINE. NEED TO REMOVE HEAD TO PROPERLY REPAIR THREADS ON PLUG HOLE FOR CYLINDER #3. ( HEAD REMOVAL FOR INSPECTION OF REPAIRS NEEDED ) SPOKE WITH JIM OR JOHN ? ON 02/14/2025 IN REGARDS TO REPAIRS NEEDED, THE CUSTOMER HAS DECLINED ANY FURTHER REPAIRS & WILL TO TOW THE CAR OUT. HONEST1 AUTOCARE HOLDS NO RESPONSIBILITY FOR PREVIOUS WORK PERFORMED PRIOR TO CUSTOMER OWNING THE VEHICLE WE HAVE REMOVED STARTER RELAY TO ENSURE NO DAMAGE DURING ENGINE CRANKING. NEW PLUG AND COIL FOR CYLINDER #3 IS IN PASSENGER SEAT. BOLT FOR COIL IS IN BOLT HOLE. These notes are all on your Invoice... This Vehicle had an attempted repair prior to coming To Honest1. We do understand & empathize with your situation But understand we are here to help our customers. don't hesitate to call for any Clarification. Thank you.
- Honest-1 Auto Care Minnehaha