Vancouver Auto Repair

Erick is doing everything he can to save me money on my car repair bc I am just broke. While doing that we've chatted a few times and I've grown to trust him and I believe their name is true. Now that my service has been completed, there's more. I had a terrible time with my key not coming out. I was just going to replace the whole locking mechanism. Erick suggested a diagnostic look instead of throwing parts at it. Good thing! It was something else completely. At half the price. So grateful to have found my car guy!

Ive never experienced a higher level of service from an auto repair shop than I have with Honest-1 Auto Care. Their team exemplifies transparency, clearly explaining every service and providing accurate, upfront pricingsomething that truly sets them apart. In addition to their integrity, their technical expertise is outstanding. Rick, in particular, is one of the most skilled transmission specialists Ive encountered. His depth of knowledge, professionalism, and attention to detail are second to none. If youre looking for a trustworthy, knowledgeable, and customer-focused mechanic, I highly recommend Honest-1 Auto Care. They deliver exceptional service and real value you can feel confident in.

They completely lied about the price to fix my car. Telling me $2500 than raising it to over $10,000. When I wouldn’t agree to pay 4x the original price they stopped communicating and my car sat there for 3 months “waiting” for my part I had already paid for to arrive. Several other people have the same complaint with this shop. Only come here if you want to waste time and money on an dishonest business.

AMAZING SHOP!!! CHRIS AND THE PEOPLE AT HONEST 1 WERE FAST. MY CAR WAS TOWED TO THEM AT 7PM ON TUESDAY NIGHT AND WAS FIXED AND DONE BY 5 THE NEXT DAY. IT WAS FAST AND REASONABLE PRICED. I AM SO THANKFUL TO THEM THEY WERE SO KIND AND HELPFUL. WILL BE GOING TO THEM FOR ALL MECHANICAL NEEDS IN THE FUTURE ♡♡

The guys that work here have always been so friendly and the service is usually pretty consistent. However, there is a new woman with pinkish hair that’s started recently and she honestly needs an attitude adjustment. I didn’t realize trying to book an appointment would elicit such a snippy attitude from somebody and then even in person she seems to be annoyed. For years we have come here and the gentleman that work here have always been so nice and she is seriously putting a damper on the energy and service. The interactions with her are enough for us to start looking elsewhere. I will pay more just to not be spoken to like that.

Phenomenal customer service and communication. Affordable service. They truly live up to their name, Honest(1).

Over priced. If you have anything transmission related - go ANYWHERE ELSE. It seems like I'm not the only one in the reviews that feels this way. Quoted me $14,000 for a new transmission on a car that does not cost that much. Even the dealership quoted $6,000 less (complete with warranty). Out of all of the quotes I received, there was nothing else even CLOSE to this. Lots of sales gimmicks too. The other shop I ended up going with didn't need to explain to me how many years of experience their technician had OVER and OVER again (though they had just as much experience) because they didn't have to find some ridiculous way to justify robbing people. Metro transmission got it done professionally, quickly, under warranty and without any lengthy sales gimmicks.

Bait and switch, mentally inept people

There are horror stories about this place all over in the Vancouver community group. Do not go here!!

My 72 year old dad had an experience with these guys that just convinced me they have absolutely no scruples. My dad had went off the edge of the road with his car and started hearing a noise that concerned him. So he took his car to them and asked if they'd check it out. They told him he needed new ball joints and something else. When all was said and done they "fixed" his entire front end. New ball joints, new control arms, new this, new that... it came to about $6000. It was only after when we looked at the bill we noticed they put brand new (very cheap Chinese tires) all the way around and took his nearly brand new tires we put on his car, all without telling him until he was presented with the bill. We looked under his car and NOTHING looked new or even changed, and the original noise he heard was still there. Completely corrupt mechanic shop!!! Do NOT trust them.